Fast, encrypted support
when you need it most.
Connect immediately with a technical architect, submit a priority service ticket, or launch an encrypted remote screen-sharing session. Standardized SLAs ensure rapid, accountable resolution.
Instant Live Chat
Chat directly in your browser with our certified technical engineers. Ideal for urgent questions, quick diagnostics, and remote session handoffs.
Priority Support Ticket
Submit complex requests, schedule maintenance windows, or attach screenshots and configuration logs for review by specialized engineers.
Encrypted Remote Session
Join a live, technician-guided troubleshooting session. Encrypted end-to-end with TLS 1.3 and zero persistent software installed.
Specialized technical routing by engagement type
Every division is staffed by specialists who understand your exact infrastructure requirements, compliance mandates, and operating agreements.
Business Technology & Managed IT
Dedicated assistance for business endpoints, cloud infrastructure, M365/Google Workspace administration, and cybersecurity triage.
- ✓Workstation & server incident triage
- ✓M365 & Google Workspace user provisioning
- ✓Zero-Trust MFA & identity policy enforcement
- ✓Network, VPN & firewall remote diagnosis
Professional Care (Individuals & Homes)
Proactive remote care for executive home offices, solo practitioners, and modern households. High-performance computing and smart home setups.
- ✓Executive workstation speed & driver optimization
- ✓Tri-band Wi-Fi mesh & IoT network isolation
- ✓Hardware security keys (YubiKey) & password vaults
- ✓Alexa, Smart TV & home appliance pairing
- ✓Automated 3-2-1 backup verification (no recovery)
US Business Formation & Setup
Status tracking, document delivery, and onboarding assistance for US LLC formation, IRS EIN filings, and banking setup.
- ✓State articles of organization status checks
- ✓IRS EIN documentation & 147C letter retrieval
- ✓Registered agent official mail forwarding
- ✓US business banking & merchant gateway onboarding
Service Level Agreements & Response Targets
Nanicto operates under strict response SLAs defined in our signed client agreements. We do not make vague promises.
| Severity Tier | Definition & Impact | Target Response | Coverage Hours |
|---|---|---|---|
| Severity 1: Critical | Complete business outage, network downtime, or active cybersecurity threat. | < 1 Hour | 24/7/365 for active agreements |
| Severity 2: High | Significant system degradation affecting core business operations or executive workstation failure. | < 4 Hours | Business hours + scheduled on-call |
| Severity 3: Standard | Individual software issues, user account provisioning, or routine configuration inquiries. | Same Business Day | Monday – Friday, 8am – 8pm ET |
| Severity 4: General | General inquiries, plan modifications, and non-urgent advisory requests. | Within 24 Hours | Standard business hours |
Zero-Trust Security & Anti-Impersonation Warning
Nanicto will never contact you unsolicited to demand gift cards, wire transfers, or cryptocurrency. Our engineers will never ask for your banking passwords, master password vaults, or SMS two-factor verification codes. All legitimate remote support sessions are initiated by you through our verified portal. If you suspect any fraudulent contact, immediately report it to [email protected].
Frequently asked questions about technical support
Everything you need to know about remote session security, response times, and communication channels.