Refund and cancellation policy
When you can get your money back.
This page explains refunds in plain English. Your signed written agreement is the reference for anything it covers in more detail. If the two conflict, the signed agreement applies.
At a glance
| job fee from $249 | Paid before work starts. You get a full refund if we have not started work on your systems. Once work has started, it is not refundable, unless the law where you live requires a refund. |
|---|---|
| Annual agreement | Cancel within 15 days of the start date for a refund, less the cost of work already done. After 15 days, the fees paid for the rest of the term are not refunded, unless the law requires it. |
| Third-party software | Not refundable once it has been bought, issued or activated. |
| How refunds are paid | To the card or account you paid with, usually within 5 to 10 business days. Your bank controls how fast the money appears. |
1. The job fee (from $249)
Paid before work starts. Refundable until work starts.
You see the scope and the fee in writing, and you accept them, before you pay. We take the payment only after you accept.
What “work has started” means: the first time we connect to a device or account you have approved. A phone call, a written scope and a review of the paperwork are not work on your systems.
If work has not started, you can ask for a full refund at any time, and we refund the full $249.
If work has started, the $249 is not refundable. You keep the work we have done and the written report of it.
2. Annual agreements
Cancel within 15 days for a refund.
You can cancel an annual agreement within 15 calendar days of its start date. You receive a refund of what you paid, less the cost of work already done.
If we worked on any of your devices during those 15 days, we deduct a fee of $249 for each device we worked on. The rest is refunded.
After the 15 days, the fees for the rest of the term are not refunded, unless the law where you live requires it.
For agreements longer than one year, the signed agreement sets out the refund terms for each year.
3. Third-party software
Not refundable once it is yours.
Software licences, product keys, domain names, certificates and third-party seats are not refundable once they have been bought, issued or activated. This includes antivirus, Microsoft 365 and Google Workspace licences.
4. What is not refundable in any case
Hardware, and damage that was already there.
We do not refund a fee because hardware failed, or a drive was damaged, before our work began.
Keeping your own backups and your account access is your responsibility. We help you set up backups when you ask.
5. Your rights stay in place
Nothing here takes away your legal rights.
Nothing in this policy takes away any right you have under the law where you live. It also does not stop you from asking your card issuer or bank to review a charge.
6. Questions about a charge
Please talk to us first.
If a charge looks wrong, contact us before you dispute it with your bank. Call (505) 447-0606 during our sales hours, or email hello@nanicto.com. Give your name, the reference on the agreement or invoice, and the amount. We will look at the charge with you.
Talking to us first usually settles things faster. You do not have to do it before you use your rights.
7. How to ask for a refund
Email us with your reference.
Write with your name, the job or agreement reference, and the date you want the refund or cancellation to take effect. New customers: hello@nanicto.com. Existing customers: support@nanicto.com.
Refunds are paid back to the card or account you used. This page does not promise a time for your bank to show the money, because that is up to your bank.
Status of this page
Approved by the owner on 8 November 2026. The legal review signature is being finalised. Where it does not cover your situation, your signed written agreement applies.