Refund & Cancellation Policy

We offer a 15-day refund window from the date of initial service agreement execution or invoice payment, whichever occurs first. To request a refund, the Client must submit a formal, written request to [email protected] before 11:59 PM Eastern Time on the 15th day. Refund requests received after this 15-day window are ineligible for return.

If remote audits, setup sessions, or device configurations have been initiated during the 15-day window, or if software seats have been provisioned, the following deductions apply to the refunded amount: (a) A non-refundable remote support assessment fee of USD 49 if remote utilities have been installed or remote support sessions initiated; (b) A software seat licensing fee of USD 25 per workstation if endpoint protection or third-party cybersecurity licenses have been activated on your devices; (c) Pass-through costs associated with domain registrations or cloud-native storage allocations are non-refundable.

Annual agreements and multi-year prepay contracts (which receive 10% off for 3-year or 15% off for 5-year commitments) are committed agreements. If you cancel an annual or multi-year agreement before the end of the committed term, no prorated refunds will be issued for the remaining unused months. Cancellations prevent auto-renewal at the end of the committed term.

We track and document all remote sessions, telemetry metrics, and task completions. If you request a refund or cancellation, we reference these service history records to verify key activations, remote setups, and support delivery.

To cancel your technology care plan, contact us at [email protected] or call our customer line. Cancellation requests must contain your account name, contact details, and the list of devices to be decommissioned. Upon cancellation, remote agent tools will be uninstalled, and support coverage will terminate at the end of the current billing cycle.