Refund & Cancellation Policy
Last updated: August 2026At Nanicto LLC, we are committed to delivering high-caliber remote technology care, managed IT, cloud administration, and cybersecurity services. This Refund & Cancellation Policy defines the terms governing service cancellations, labor fee deductions, and digital software licensing.
1. 15-Day Service Agreement Refund Window
Clients who purchase an ongoing managed technology care membership or remote service agreement may request a cancellation and refund within fifteen (15) calendar days from the original transaction or activation date. After 15 days, subscription fees are non-refundable for the remainder of the agreed term.
2. Delivered Service Fee Deductions ($99 per Device)
If diagnostic checks, system optimizations, network configurations, or active remote support have been performed by our technicians during the 15-day window, a standard non-refundable labor and diagnostic service fee of USD $99.00 per serviced device will be deducted from the gross refund amount. This deduction accounts for actual engineering time and remote support infrastructure utilized.
3. Non-Refundability of Software Licenses & Digital Product Keys
All digital software licenses, antivirus subscriptions, security suite allocations, digital product keys, and third-party cloud seat provisions (such as Microsoft 365, endpoint security software, or domain name registrations) are strictly non-refundable once issued, delivered, or activated.
Because electronic software keys and digital licenses cannot be recalled, deactivated with distributors, or returned to third-party vendor repositories once generated, digital license fees are completely excluded from refunds under all circumstances.
4. Refund Processing & Inquiries
Eligible refunds are processed to the original payment method (credit card or ACH bank account) within 5 to 10 business days following written cancellation approval. To request a cancellation, submit your billing reference to [email protected].