Request a technology management consultation
Submit your inquiry to discuss endpoint monitoring, network hardening, or family software protection. We will respond with scoping details within one business day.
Call for immediate assistance. Standard client response times are within 1 business day for general scoped inquiries.
All remote access uses end-to-end encrypted tools. You can see every action live.
We document exactly what will happen before any work begins. No surprises.
Every contact form submission receives a personal response within 1 business day.
Our consultation is a conversation, not a sales pitch. Zero obligation.
Support Desk Operating Hours
Service Hours
Monday through Friday, 7:00 AM to 10:00 PM Eastern Time (EST). Email inquiries are processed on a first-come, first-served basis.
Urgent Scoping Helpline
For immediate support scoping or phone consultations, dial 1-888-555-0199 during operating hours.
Request Scoped Consultation
We respond within 1 business day. Your credentials and organization infrastructure context are kept fully confidential.
What Happens Next?
We believe in structured communication. Here is how we verify and initialize your request.
Initial Inquiry Scoping
Our security team reviews your request to ensure your target systems align with our remote-only capabilities.
Service Alignment Consultation
We host a brief phone alignment call to clarify inclusions, exclusions, and select the right annual plan.
Written Proposal Delivery
You receive a formal written proposal and agreement. Service begins after payment confirmation.
Risk-Free Alignment Period
We offer a clear, contractually defined satisfaction window for all technology care plans.
- Strict 15-day cancellation request window from plan activation.
- Pro-rated refund minus remote setup fee (USD 49) and antivirus agent seat activations (USD 25/device).
- Provisioned SaaS licenses (e.g. Microsoft 365, Workspace) are non-refundable.