Terms of service
The terms behind a Nanicto engagement.
These terms describe how Nanicto LLC provides services to businesses, professional firms and households in the United States and Canada. Your signed written agreement and its scope of work form the contract. Where these terms and that agreement differ, the signed agreement applies.
1. Who we are
Nanicto LLC provides IT and security services.
Services are delivered by Nanicto and its affiliated teams and partners, including partners in India. Nanicto is not affiliated with, and is not official support for, any hardware or software manufacturer.
Nanicto LLC is registered in the United States, with its registered address in Albuquerque, New Mexico. We are independent. We are not a manufacturer, an internet provider, a bank, or the official support channel of any hardware or software maker. We do not present ourselves as one.
2. Scope and written approval
Work starts after you approve the written scope and fee.
Every engagement has a written scope of work. It states what we will do, what is excluded, and the fee. We start work once you have confirmed that scope in writing.
A change to the scope needs a new written approval from you before we carry it out. We do not change your systems without that approval.
3. Access to your systems
Remote access lasts for the window in the scope. Monitoring needs its own written authorization.
Access is granted in four levels: talk, look, change and watch. Each level needs your written approval, and you can stop at any level. Monitoring starts only after a separate written authorization that names the devices or accounts.
Remote access is granted for the window and purpose stated in your agreement. You can end it at any time by telling us.
We never install unattended access, monitoring software or endpoint agents on a device without a separate written authorization. That authorization names the device, the scope, and how to revoke it.
4. Fees and payment
The job fee starts at $249, due upfront before work starts. The final price is set in writing first.
An incident job has a minimum fee of $249, due upfront before work starts. The final fee is set in writing from the scope.
Annual contracts start from $249 and are priced in the signed agreement, based on your requirements. The job fee (from $249) is one-time. Household plans are yearly or multi-year.
Payment is made by the payment link, check or ACH method stated on your invoice. A check or ACH payment counts as paid only after it has cleared.
Existing clients have 24/7 support under their agreement.
5. Refunds and cancellation
The refund and cancellation policy sets out the details.
Annual plans do not renew automatically. Continuing after the year needs a new written agreement.
Refunds and cancellation terms are set out in our refund and cancellation policy. That policy forms part of these terms.
6. Your responsibilities
You give accurate information and keep your own backups.
Accurate information
Give us accurate information about your systems, your people and the problem you need solved.
Your data and backups
Keep your own backups. We take care when we work on your systems, but we do not promise that data can always be recovered.
Credentials
Do not send passwords or account recovery codes by email or in a message. We will not ask for them that way.
7. What we do not promise
We do not guarantee outcomes.
Our total liability for any claim is limited to the amount you paid for the affected services in the twelve months before the claim, as stated in your signed agreement.
We do not promise that an attack cannot happen, that a system is unhackable, or that every loss can be recovered. We describe what we did, what we changed, and what we recommend, in writing.
8. Privacy
How we handle personal information.
Calls may be recorded. You will hear a notice at the start of a call. If you do not want a call recorded, tell us at the start.
Our privacy notice explains what personal information we collect, why, who sees it, and your choices.
9. Notices and contact
Where to send notices.
These terms are governed by the laws of New Mexico, subject to any consumer protections that apply where you live.
Legal notices
Incidents
Call the office line on our contact page. Incidents are not handled by email.