Terms of Service
- All services are delivered strictly remotely. No on-site visits.
- Every engagement requires a written scope document before work begins.
- Our telemetry logs are clear proof of service delivery in billing queries or disputes.
- Software licenses (antivirus, Microsoft 365) are activated on order and are non-refundable.
- Our liability is capped at 3 months of fees paid. We exclude consequential damages.
Please read these Terms of Service carefully before using the website, applications, or managed remote support services provided by Novaqy Cloud LLP, doing business as Nanicto (“Company”, “we”, “us”, or “our”). By accessing our Services, signing a Service Agreement, or paying an invoice, you agree to be legally bound by these terms.
1. Remote Service Boundaries
All Services provided by the Company are strictly remote. We do not perform physical hardware repairs, structured cabling, or on-site tasks. The Client is solely responsible for maintaining the physical devices, local power, and internet connections required to receive our remote assistance.
2. Scoping & Written Proposals
All client engagements require a formal, written service proposal or agreement detailing the specific devices, email accounts, or system scopes covered. No verbal representations or informal messages modify the agreed scope of work. Any support outside the written scope will be billed at standard hourly rates or subject to an amended proposal.
3. Service Records and Proof of Delivery
The Client agrees that our remote support utilities, monitoring telemetry, and ticketing records generate detailed connection logs, IP mapping details, and completion histories. In the event of a billing query or dispute, you agree that these electronic records constitute definitive proof that remote Services were successfully authorized and delivered in accordance with agreed scopes.
4. Software Licensing Exclusions
If the Company provisions software seats, endpoint agents, or domain registrations on your behalf (such as antivirus keys or Microsoft 365 seats), these licenses are provisioned immediately upon order and are strictly non-refundable. These costs are excluded from any satisfaction periods or refund windows, as third-party providers do not refund the Company for activated seats.
5. Billing & Bank Transfer Rewards
Payment terms are net 15 days unless otherwise documented. The USD 49 incentive credit applies strictly to recurring or annual service agreements paid via pre-authorized bank draft (ACH, EFT, or SEPA). Card payments do not qualify. We do not accept American Express (Amex) or Discover.
6. Limitation of Liability
THE SERVICES ARE PROVIDED 'AS IS' WITHOUT WARRANTY OF ANY KIND. IN NO EVENT SHALL THE COMPANY OR ITS PARTNERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM SYSTEM DOWNTIME, SECURITY INCIDENTS, OR DATA LOSS. OUR MAXIMUM AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT IS STRICTLY LIMITED TO THE FEES PAID BY THE CLIENT TO THE COMPANY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
7. Governing Law
This Agreement and any dispute arising from it shall be governed by the laws of the operating jurisdiction of the service provider, without regard to conflict of law principles. Any legal action or proceeding related to the Services shall be brought exclusively in courts of competent jurisdiction in that region.
Questions? Contact us at [email protected].
Review our Refund Policy for service cancellation parameters.