Managed IT Services
Managed IT Services provides a complete remote IT department for small businesses. We handle device enrollment, software deployment, endpoint monitoring, patch schedules, cloud tenant management, and user support under a predictable flat-rate agreement.
Why this matters
Small businesses depend on technology but rarely have the resources for a full-time, experienced IT department. This leads to unmonitored systems, missing security patches, unmanaged cloud configurations, and slow response times when employees face issues.
Target profiles
Designed for small businesses, professional firms (accounting, legal, consulting), and remote-first teams who need stable, secure, and managed technology workspaces.
How it works
We assess your current infrastructure (workstations, mail tenants, networks). We enroll devices in our remote monitoring system, apply standard security profiles, enable centralized patch schedules, configure MFA across accounts, and establish email filters. Once aligned, your staff has direct access to our helpdesk.
Service Inclusions
- •Endpoint monitoring and remote maintenance agent
- •Automated OS and third-party software patching
- •Microsoft 365 or Google Workspace tenant administration
- •SPF, DKIM, and DMARC email authentication setup
- •Remote user helpdesk support
- •Quarterly virtual CIO reviews
Excluded from Scope
- •On-site cabling or hardware deployment
- •Custom software development
- •Physical server room environmental management
Operational Comparison
| Feature / Operational Model | Nanicto Tech Care | Traditional Break/Fix |
|---|---|---|
| In-House IT Staff | High fixed salaries, recruitment overhead, and coverage gaps during holidays. | Unsupported or emergency hourly charge |
| Nanicto Managed IT | Predictable flat rate, constant coverage, and senior engineering resources. | Unsupported or emergency hourly charge |
Risk-Free Alignment Period
We offer a clear, contractually defined satisfaction window for all technology care plans.
- Strict 15-day cancellation request window from plan activation.
- Pro-rated refund minus remote setup fee (USD 49) and antivirus agent seat activations (USD 25/device).
- Provisioned SaaS licenses (e.g. Microsoft 365, Workspace) are non-refundable.