Professional Care for your home, office, and family technology.
Proactive remote computer care, virus eradication, Wi-Fi optimization, printer troubleshooting, and dedicated technical help under transparent annual agreements. No hourly surprises, no hidden travel fees.
* Final pricing depends on the devices, services, and scope included in your written service agreement.
Comprehensive remote support tailored for personal devices
Every issue is addressed remotely by an experienced specialist over an encrypted connection. Select any service to explore technical specifications.
Remote Computer Support
Fast, encrypted remote diagnostic sessions to resolve operating system errors, software crashes, file permission glitches, and performance slowdowns.
- ✓Windows 10/11 & macOS troubleshooting
- ✓Encrypted live remote screen sharing
- ✓Driver updates & OS integrity scans
- ✓Application crash & freeze remediation
Virus & Malware Remediation
Thorough disinfection of spyware, adware, trojans, ransomware precursors, and deceptive browser popups without wiping your personal files.
- ✓Deep rootkit & malware eradication
- ✓Deceptive browser notification removal
- ✓Antivirus & Windows Defender reconfiguration
- ✓Post-infection vulnerability patching
PC Optimization & Tune-Up
Eliminate startup bottlenecks, clean fragmented registry caches, remove stealth bloatware, and tune storage to restore factory responsiveness.
- ✓Startup program & background daemon audit
- ✓Disk cleanup & temporary cache purging
- ✓Thermal & hardware diagnostic testing
- ✓Memory management optimization
Wi-Fi & Home Network Support
Remote diagnosis of dropping wireless signals, IP address conflicts, router security vulnerabilities, DNS misconfigurations, and smart home isolation.
- ✓Router firmware & WPA3 security review
- ✓Wi-Fi dead zone & channel analysis
- ✓DNS configuration for family safety
- ✓Guest network setup for IoT devices
Email & Software Setup
Configuration and synchronizing of Outlook, Apple Mail, Gmail, Microsoft 365, and password managers with enforced two-factor authentication.
- ✓IMAP/Exchange mailbox synchronization
- ✓Two-factor authentication (2FA) setup
- ✓Password vault deployment & master keying
- ✓Spam filter & phishing defense rules
Printer Setup & Troubleshooting
Remote resolution of offline printer status, corrupted spooler queues, wireless scanning failures, and OEM driver installation across HP, Canon, Epson, and Brother.
- ✓Print spooler service cleanup & reset
- ✓Wireless TCP/IP port assignment
- ✓Official OEM manufacturer driver packaging
- ✓Multi-PC network scanner configuration
Smart Home, Alexa & IoT Devices
Remote network assistance and configuration for Amazon Alexa, Google Nest, Smart TVs, smart refrigerators, and home IoT connected appliances.
- ✓Alexa & smart voice assistant network pairing
- ✓Smart TV (Apple TV, Roku, Samsung) streaming setup
- ✓Connected smart fridge & appliance Wi-Fi isolation
- ✓Secure IoT guest network segmentation
How we protect your privacy during remote support
We adhere to strict banking and data governance principles. Remote access is transparent, temporary, and monitored directly by you.
You Are in Full Control
We only connect via encrypted, one-time session tokens with your explicit permission. You see our mouse movements on your screen at all times.
Zero Persistent Access
When the support session ends, the remote software disconnects completely. We cannot reconnect without you generating a new authorization code.
Strict Software & Care Focus
We focus 100% on proactive software, network, and system health. Physical hardware repairs and parts sales are handled separately through partner networks and are not marketed through our standard remote service plans.
Professional Care Agreement Plans
Predictable flat-rate annual care. Multi-year commitments save up to 15%, backed by a 15-day satisfaction evaluation window.
Essential Care
1 device
Baseline remote maintenance, scheduled security updates, and direct diagnostic support for one device.
- ✓1 covered desktop or laptop
- ✓Initial health & diagnostic audit
- ✓OS & software patch scheduling
- ✓MFA setup & baseline account hygiene
- ✓Remote malware & scam alert remediation
- ✓Encrypted remote session delivery
Advanced Care
Up to 2 devices
Comprehensive multi-device care, performance optimization, and priority remote assistance.
- ✓Up to 2 covered devices (PC, Mac, or smart device)
- ✓All Essential Care features included
- ✓Quarterly system performance tuning
- ✓Home Wi-Fi, mesh router & wireless printer setup
- ✓Alexa & voice assistant integration
- ✓Password manager setup assistance
Premium Care
Up to 3 devices
Executive-tier device security, email synchronization, and accelerated technician response.
- ✓Up to 3 covered devices
- ✓All Advanced Care features included
- ✓Outlook & cloud email sync support
- ✓Smart TV, streaming device & smart appliance support
- ✓Direct escalation to senior technician
- ✓10-Year Lifetime Nominee option eligible
Family / Elite Care
Up to 5 devices included
Full family or multi-system fleet management with flexible expansion at $49/device/year.
- ✓Up to 5 covered devices included
- ✓Add extra devices at $49/device/year
- ✓All Premium Care features included
- ✓Whole-home smart TV, fridge, Alexa & IoT support
- ✓Sub-1-hour critical response priority
- ✓Multi-year prepayment savings up to 15%
Important Pricing & Service Scope Disclosure: Final pricing depends on the devices, services, and scope included in your individual service agreement. Displayed rates represent baseline starting points. All service engagements are delivered remotely and subject to executed agreement terms.
Service Notice: Remote technical services cover software configuration, cloud backup synchronization, network optimization, and preventative maintenance. On-premises physical component repair is facilitated through authorized third-party arrangements where applicable.
Frequently asked questions about Professional Care
Everything you need to know about remote access, device coverage, multi-year plans, and refund terms.