What an IT incident job costs, and what sets the price
People ask what it costs to have someone look into a suspected problem. The honest answer depends on the problem. This is how we price one incident, so you know what to expect before you call.
The minimum is $249.
Every job has a minimum fee of $249. That is the lowest price for one incident, not a fixed price. You pay it before work starts.
The written scope sets the fee.
After the first call, we write down what we will review, what we will change and what it costs. You approve it before anything is touched. A larger scope costs more, and you see that in writing first.
What moves the price.
The number of devices and accounts involved, how many sites are affected, how much needs to be reviewed or changed, and whether the work needs to happen outside normal hours.
What the fee does not include.
Hardware repair or replacement, software we do not support, and ongoing care. Ongoing care is a separate annual agreement, quoted to your scope.
Refunds.
If work has not started, you can ask for a full refund. Once work has started, the fee is not refundable. The refund policy page has the full terms.
What to do
- Ask for the scope and the fee in writing before you pay.
- Ask what is not included.
- Ask whether the job fee counts toward an annual agreement, and by how much.
When to get help
If something is wrong now, call (833) 613-8638 or ask for a callback. A person listens first, then you get the scope and the fee in writing.
Call (833) 613-8638 or ask for a callback. We answer new enquiries Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.
Related reading
- What a managed IT agreement should include
- Two-Step Verification Explained