Report an incident · United States and Canada
Tell us what is happening.
Call the office, or leave a number and we will call you back. A person listens first. Then we tell you what we can do, what we will not do, and what it costs. You get that in writing before any work starts.
- You call us.
- We call you back.
- We write down the scope and the fee.
- Work starts only after you approve.
What the first call covers
The person on the phone asks what you saw, when you saw it, and what has already been done. They tell you whether we can help, and what that help would involve.
If we cannot help, we say so and suggest who might. We do not start work just to find out.
Prefer email? Write to hello@nanicto.com with a callback number. Do not send passwords by any channel.
While you wait
- Do not switch off or wipe the computer. That can make the investigation harder.
- If it is safe, disconnect it from the network or Wi-Fi.
- Do not pay anyone, or reply to the person who contacted you.
- Use a different device to contact us.
If you have cyber insurance
Call your insurer's claims line first. Some policies send incidents to approved responders, and some will not pay for work the insurer did not approve. If your lawyer is involved, they may need to hire us.
The fee and the hours
The incident job starts at $249, not hourly. The final fee is set in writing from the scope. It is due upfront, before work starts. We confirm the scope and the fee in writing first. We work remotely, and only with your written permission.
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