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How a job is run

Five steps, and three approvals from you.

Nothing touches your systems until you have seen the scope and the fee, and approved the step.

  1. Step 1

    You call

    A person listens to what is happening. We ask what you saw, when, and what has already been done.

  2. Step 2

    We agree the scope and the fee

    You get one page. It lists what we will review, what we will not touch, and the fee. This is your first approval.

  3. Step 3

    We limit the damage

    With your second approval, we take the steps you agreed to contain the problem. Nothing else is changed.

  4. Step 4

    We put things right

    With your third approval, we make the agreed changes one at a time. We tell you about each one.

  5. Step 5

    You get the report

    What happened, what changed, who approved it, and what we recommend next.

Access

What we can reach, and what it takes.

Access comes in four levels. You approve each one before we move up.
  1. Level 1
    Talk

    A phone call and a written scope. No access to any system.

    No system access, so nothing to approve yet.

  2. Level 2
    Look

    A read-only review of the accounts or devices you name.

    Your written permission first.

  3. Level 3
    Change

    One change at a time, each shown to you before it is made.

    Your approval before each change.

  4. Level 4
    Watch

    Ongoing monitoring of named devices or accounts, only if you choose it.

    A separate written authorization. You can revoke it at any time.

Payment

The fee, the refund rule, and how payment works.

Payment terms in brief
The job fee (from $249)A minimum fee of $249 for one incident. Due upfront, before work starts. The final fee is set in writing.
RefundsA full refund if work has not started. Once work has started, the fee is not refundable. Full terms are on the refund page.
How you payBy payment link, check or ACH, in US dollars, as stated in your written scope or quote.
When a payment countsA check or ACH payment counts as received only once it has cleared.

Read the full refund policy →

Who you talk to

One responder, who knows what has been agreed.

Your responder keeps the scope, the approvals and the report together, so you do not have to repeat yourself. Existing clients have 24/7 support under their agreement. New enquiries are handled Monday to Friday, 8 a.m. to 8 p.m. Eastern Time.