Questions and answers

Questions people ask us.

If your question is not here, call (505) 447-0606 or email hello@nanicto.com.

What does the $249 cover?: One incident, with the scope written down before work starts. It covers the review, the changes you approve, and a written report. It does not cover ongoing care or hardware repair.
Can I take a plan after a one-time job?: Yes. The $249 is part of the plan total, not added on top. The signed agreement shows the total.
How do I pay?: By payment link, check or ACH, in US dollars, as stated in your written scope or quote. The $249 is due upfront, before work starts.
When does a payment count?: A check or ACH payment counts only after it has cleared.
What is your refund policy?: If we have not started work on your systems, you get the $249 back in full. After work starts, the $249 is not refundable. The full terms are on the refund page.
Do you need access to my systems?: Not to start. Access is granted in four levels, and you approve each one.
Can I stop you at any point?: Yes. You can stop at any level. We tell you what has been done and what the next step would be.
Do you monitor my devices or accounts?: Only with a separate written authorization for named devices or accounts. You can take it back at any time.
Do plans renew automatically?: No. An annual plan ends at the end of its year. Continuing needs a new written agreement.
Can you guarantee data recovery or stop every attack?: No. We cannot promise either. We tell you what we found, what we changed, and what to do next.
Are you the support team for my computer or software maker?: No. We are an independent service. We are not affiliated with, and are not official support for, any hardware or software maker.
Where are you based, and who does the work?: We serve the United States and Canada, mostly remotely. Services are delivered by Nanicto and its affiliated teams and partners, including partners in India.
When can I reach you?: Monday to Friday, 8 a.m. to 8 p.m. Eastern Time, for sales and new enquiries. Existing clients have 24/7 support under their agreement.