Proactive care for your digital lifecycle
Home offices and personal devices deserve the same security and stability standards as enterprise organizations. We deliver ongoing, remote technology management to keep your workstations optimized, protected, and fully maintained.
How Membership Works
Nanicto does not operate as a reactive "break/fix" repair center. Rather, we act as an ongoing tech partner. Through annual flat-rate memberships, we regularly audit your accounts, monitor device status, schedule updates, and provide direct technical help whenever needed.
Security-First Focus
We target the most common vulnerabilities: credential compromises, weak passwords, and missing MFA.
Ongoing Maintenance
We handle operating system updates, diagnostic checking, and router security configurations to prevent bugs.
Direct Assistance
No tickets lost in corporate black holes. You have a direct phone and email contact line to remote support technicians.
Target Profiles
- Home offices requiring continuous device and connection security.
- Remote professionals managing client data on personal systems.
- Individuals who want a single technology partner to manage, update, and maintain endpoints.
Exclusions
- Users expecting in-person visits or hardware diagnostics at home.
- Anyone wanting automatic credit card charges or monthly subscriptions.
- Companies requiring HIPAA compliance monitoring on dynamic servers.
Membership Scope
To build a trusting relationship, we specify our service parameters clearly. All work is remote.
Service Inclusions
- •Initial 24-point workstation and credentials check-up
- •Multi-factor authentication (MFA) setup on primary personal and recovery accounts
- •Password vault configuration, migration, and secure deployment
- •Automated software patch schedules and security policy configuration
- •Home router and local wireless network security configurations
- •Centralized patch checks and diagnostic report scoping
- •Direct remote troubleshooting assistance during operating hours
Excluded from Scope
- •Physical equipment repair, solder work, or screen replacements
- •On-site technician dispatch or physical router installation
- •Data recovery from physically failed magnetic or solid-state storage media
- •SaaS or corporate tenant administration (requires Business plans)
- •Third-party software licensing fees (antivirus endpoint agent is USD 25/device/year)
- •Unlimited support hours or guaranteed response times (slated for SLAs)
Technology Review
Each membership tier includes structured remote technology evaluations. We assess device telemetry status, software lifecycle compatibility, weak security posturing, and identify patch gaps.
Annual Review
Once per year, our support desk schedules a comprehensive audit to verify update monitor settings, backup consistency, router firewalls, and credential hygiene.
Onboarding Process
How we set up and protect your home devices.
Scoping & Agreement
We review your home tech structure, define the covered email accounts and devices, sign the membership agreement, and process your annual invoice manually.
Diagnostic Installation
We assist in launching our secure, remote monitoring agent on your covered computers to audit patch status, OS integrity, and local firewall setups.
Security Hardening
A technician connects remotely with your active authorization to harden credentials, configure password managers, and activate MFA controls on recovery addresses.
Quiet Care Activation
Your devices enter our patch cycles and monitor systems. You receive peace of mind and direct support points without manual tech struggles.
Support Expectations
We respond to general scoping requests within 1 business day. Support is delivered during operating hours (7 AM - 10 PM EST). All sessions are fully remote with your session-by-session authorization.
Fair Use Principle
Memberships cover personal/home office setups and single households. They cannot be shared with non-members, resold, or used to run independent commercial helpdesks.
Renewal Process
No automatic credit card charges occur. The renewal process is manual: we send a renewal proposal, request client authorization, and then issue a manual invoice.
Risk-Free Alignment Period
We offer a clear, contractually defined satisfaction window for all technology care plans.
- Strict 15-day cancellation request window from plan activation.
- Pro-rated refund minus remote setup fee (USD 49) and antivirus agent seat activations (USD 25/device).
- Provisioned SaaS licenses (e.g. Microsoft 365, Workspace) are non-refundable.