IT and security for businesses that do not have an IT team
We write down what we will do and what we will not do, then wait for your approval before we connect to anything. Most of our business clients have 1 to 50 people. We also work with professional firms that hold client records.
Choose the help you need
- Managed IT: devices, accounts, backups and updates, with a named responder.
- Managed security: sign-in protection, endpoint checks and alert review, only for systems you name.
- Professional firms: help for firms that hold client records.
- Incident help: a fixed-minimum job for one incident, starting with a call.
How it starts
- A call about how you workWhat your business uses, who uses it, and what worries you most.
- A written scope and feeWhat we review first, what it costs, and what we will change, in that order.
- You approve itNothing is connected or changed until you have read and agreed the scope.
- We start with the reviewThen the approved changes, one at a time, each reported back to you.
Fees
- Incident job: from $249 for one incident, due upfront before work starts. The final fee is set in writing from the scope.
- Annual service: from $249 a year. The price depends on the devices, accounts and sites in your scope. No automatic renewal.
- Refunds follow the refund policy. If work has not started, an incident job is refunded in full.
Nothing is charged until the scope and the fee are written down and you approve them.
Support hours
Sales and new enquiries: Monday to Friday, 8 a.m. to 8 p.m. Eastern Time. Existing clients have 24/7 support under their agreement.