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How-To Troubleshooting Guide

How to Enable Multi-Factor Authentication (MFA) on Microsoft Outlook Accounts

The Problem: Reused passwords leave your Outlook or Hotmail email account vulnerable to automated credential hacking databases.
Quick Resolution Summary: Turn on 2-Step Verification within your Microsoft security account portal to require a secondary mobile app approval code for all logins.

Troubleshooting Steps

1

Access Microsoft Security Portal

Log in to account.microsoft.com/security using your current password and select 'Advanced security options'.

2

Select 2-Step Verification

Scroll down to 'Additional security' and click 'Turn on' under the Two-step verification section.

3

Link Authenticator App

Choose 'Add a new way to sign in or verify', select 'Use an app', and scan the QR code using the Microsoft Authenticator app on your smartphone.

Important Warnings
  • Do not delete the authenticator app from your phone before generating and saving emergency recovery codes, otherwise you may be locked out permanently.

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