Technology stability for healthcare practitioners.

All services are delivered remotely using industry-standard encrypted remote access tools. When support is required, you will authorize a scoped remote session. You can see everything the technician does on your screen and can terminate the connection at any time.

Security is our core operating principle. We use fully encrypted connections, require multi-factor authentication (MFA) for our tools, follow strict data handling standards, and limit data collection to what is necessary for service delivery.

Nanicto is a remote software and IT management service. We do not operate a physical repair shop or repair computer hardware. If hardware fails, we will guide you on replacement options and assist in restoring your software environment and files from backups.

Yes. Email security is included in our Elite and Concierge plans. We configure domain-level security standards, including SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance). This prevents domain spoofing, protects your brand reputation, and ensures your emails reach recipient inboxes instead of spam folders.

Yes. Under our Concierge Care plan, we conduct compliance alignment checks based on key regulatory frameworks such as the FTC Safeguards Rule (US), HIPAA security standards, and PIPEDA (Canada) data protection rules. We configure remote device firewalls, enable local drive encryption (BitLocker or FileVault), establish strict access control protocols, and monitor systems for continuous alignment.

We fully manage and support Windows Enterprise/Pro (Windows 10 and 11), macOS (current and previous major releases), iOS, and Android mobile devices. We also configure and secure key workspace hardware, including Cisco Meraki, Ubiquiti UniFi, and Fortinet firewalls/routers, and professional smart office endpoints.

Our technical support hotline and ticketing helpdesk operate from 7:00 AM to 10:00 PM EST (Eastern Standard Time), Monday through Sunday. Essential and Premium tiers receive standard ticket queue routing, while Elite and Concierge members benefit from priority response queues with rapid SLA response commitments.

Yes. For our Business Elite and Concierge members, we handle the provisioning and setup of new user accounts, Microsoft 365/Google Workspace tenant administration, device configuration, and secure account offboarding to protect company data.

We implement a multi-layered security framework: we configure password vaults to prevent credential reuse, set up hardware or app-based multi-factor authentication (MFA), deploy active DNS filtering to block malicious websites, and provide guidance on identifying phishing attempts.