Your home technology, professionally managed.

Nanicto is designed as an ongoing technology management service, not a one-time break/fix shop. Annual terms ensure we can conduct thorough initial assessments, implement proper monitoring, maintain update schedules, and perform preventative audits. Monthly payments are not supported.

All services are delivered remotely using industry-standard encrypted remote access tools. When support is required, you will authorize a scoped remote session. You can see everything the technician does on your screen and can terminate the connection at any time.

Nanicto is a remote software and IT management service. We do not operate a physical repair shop or repair computer hardware. If hardware fails, we will guide you on replacement options and assist in restoring your software environment and files from backups.

Yes. Nanicto provides remote IT management and cybersecurity support across the United States and Canada, including major regions like Ontario, Delaware, Florida, North Carolina, and California. By utilizing secure cloud monitoring agents, we align remote employee workspaces to corporate standard settings, regardless of where they are located.

Traditional local computer repair shops charge hourly fees when your computer crashes, meaning their financial success depends on your technical failure. Nanicto's managed service provider (MSP) model aligns goals: you pay a flat annual fee, and we proactively monitor systems, patch security holes, and harden devices to prevent issues from happening. Our goal is 100% uptime for your workspace.

Yes. Email security is included in our Elite and Concierge plans. We configure domain-level security standards, including SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC (Domain-based Message Authentication, Reporting, and Conformance). This prevents domain spoofing, protects your brand reputation, and ensures your emails reach recipient inboxes instead of spam folders.

We fully manage and support Windows Enterprise/Pro (Windows 10 and 11), macOS (current and previous major releases), iOS, and Android mobile devices. We also configure and secure key workspace hardware, including Cisco Meraki, Ubiquiti UniFi, and Fortinet firewalls/routers, and professional smart office endpoints.

Our technical support hotline and ticketing helpdesk operate from 7:00 AM to 10:00 PM EST (Eastern Standard Time), Monday through Sunday. Essential and Premium tiers receive standard ticket queue routing, while Elite and Concierge members benefit from priority response queues with rapid SLA response commitments.

Yes. For our Business Elite and Concierge members, we handle the provisioning and setup of new user accounts, Microsoft 365/Google Workspace tenant administration, device configuration, and secure account offboarding to protect company data.